Overview
At BabyBliss (https://babybliss.mom), we want you to be satisfied with your purchase. This Return and Refund Policy outlines the process for returns and refunds for products purchased through our website.
1. Eligibility for Returns
- Returns are accepted within 30 days of delivery, provided the product is unused, in its original packaging, and in the same condition as received.
- Some products (e.g., personalized items, hygiene products) are non-returnable. Check product descriptions for details.
2. Return Process
- Contact us at support@babybliss.mom within 30 days of delivery to request a return.
- Provide your order number and reason for the return.
- We will provide instructions for returning the product to our third-party supplier or designated return address.
- You are responsible for return shipping costs unless the product is defective or incorrect.
3. Refunds
- Once we receive and inspect the returned product, we will notify you of the refund status.
- Approved refunds will be processed within 7-10 business days to your original payment method.
- Refunds do not include original shipping costs.
4. Defective or Incorrect Items
- If you receive a defective or incorrect product, contact us within 7 days of delivery at support@babybliss.mom.
- We may require photos or other evidence of the issue.
- We will provide a replacement or refund, including return shipping costs, for defective or incorrect items.
5. Non-Returnable Items
- Personalized or custom-made products.
- Products marked as non-returnable in their description.
6. Contact Us
- For return or refund inquiries, email us at support@babybliss.mom.